Senior Product Counsel

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies - that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks' cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. 

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg, and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price, and Best Relationship. 

Job Description

As Freshworks' Product Counsel, you will serve as the first point of legal contact for the Product, Engineering, and Marketing teams with regard to product development, commercialization, product marketing, and compliance while providing practical day-to-day counseling. You will support the development and release of new products and features by identifying and driving the resolution of issues related to intellectual property, compliance, open source, privacy, data security, marketing, and other legal and regulatory areas. 

Responsibilities: 

• Both before the launch of new products and features and on an ongoing basis, perform legal due diligence in the areas of data privacy, open source, IP licensing, marketing, and other areas
• Draft, review, and negotiate a variety of agreements relating to product development, integrations, developer tools, third-party software development, open-source software, and other technology and strategic partnerships
• Draft clear and concise disclosures, disclaimers, FAQs, for use in the product and features and the associated processes
• Improve and maintain our product and feature-related legal processes to help us scale globally
• Research and stay current on the latest laws, regulations, and updates in Product, Privacy, and AI space
• Negotiate data processing agreements (DPAs), business associate agreements (BAAs), and other similar agreements directly with customers, partners, and vendors to support compliance obligations
• Counsel engineering clients on a broad range of topics, including open-source software, privacy, regulatory compliance, accessibility, and other SAAS and AI related areas 

Please note this is a hybrid role with onsite expectations of 3x/ week (Tuesday - Thursday) from our San Mateo HQ. 

Qualifications

• 8+ years of product experience at a leading law firm, in-house, or preferably a combination thereof
• Experience in product counseling and commercial transactions in the SaaS/ Software space
• Familiarity with launching new products and features and advising on the legal and regulatory aspects of product development in the SaaS/ software space
• Experience with Data Privacy, IT Security, and Accessibility issues in the technology space (CCPA, GDPR, HIPPA, PCI-DSS, WCAG, etc.)
• Excellent interpersonal, written, and verbal communication skills. Ability to work across multiple time zones and cultures with remote and global teams
• Solid grasp of business processes related to commercial contracts, intellectual property, international data privacy, and data protection law
• Strong work ethic and sense of professionalism and discretion, demonstrating accountability, integrity, good judgement, and respect for confidentiality
• Ability to operate autonomously while being a team player who works collaboratively with internal and external clients
• Law degree from an accredited U.S. law school and license to practice law in California

Additional Information

This role is based in the San Francisco Bay Area, and the expected base salary range for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. This role is also eligible for a target bonus.

Compensation Package

$204,000 - $290,000 Base Salary

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.